Terms of Service

Last updated: September 17, 2026

OVERVIEW

Welcome to Riwaaz Fashion. The terms "we", "us" and "our" refer to Riwaaz Fashion. Riwaaz Fashion operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a convenient online shopping experience (the "Services").

Riwaaz Fashion is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are 18 years of age or older and legally capable of entering into a transaction. If you are under 18, you may use the Services only with the involvement and consent of a parent or legal guardian.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information and shipping information.

You represent and warrant that all information you provide to us is accurate, current and complete and that you have the right to provide such information.

You are responsible for maintaining the security of any account credentials you use and for activity carried out through your account.

You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.

However, colours, patterns and the appearance of products may vary slightly depending on your device, screen settings, lighting, photography and other factors.

We do not guarantee that the appearance of a product on your device will exactly match the physical product.

Product descriptions, specifications, availability and other information may be updated or changed from time to time.

We reserve the right to discontinue products, limit quantities or restrict product availability to any person, geographic region or jurisdiction where permitted by applicable law.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

Riwaaz Fashion reserves the right to accept, decline, cancel or modify an order where reasonably necessary, including in cases involving product availability, pricing errors, suspected fraudulent activity, incorrect customer information or other legitimate business reasons.

Your order will be considered accepted when we confirm the order and begin processing it.

Please review your order carefully before submitting it.

Orders may be cancelled before they are shipped by contacting us through email or WhatsApp/phone. Once an order has been shipped, cancellation may no longer be possible.

Returns and refunds are subject to our Return & Refund Policy.

We may contact you using the email address or phone number provided with your order if there is an issue with your order.

SECTION 4 - PRICES AND BILLING

Product prices displayed on our website are subject to change without prior notice.

The applicable price for your purchase is generally the price displayed at the time you place your order, subject to any applicable pricing errors or promotional terms.

Shipping charges, where applicable, will be displayed during the checkout process.

Free shipping is available on orders above ₹500, subject to the applicable terms displayed on our website.

We accept various payment methods, including:

• Credit and debit cards

• UPI

• Net banking

• Other payment methods made available during checkout

• Cash on Delivery (COD), where available

COD orders may require verification by phone call or SMS before the order is shipped.

You agree to provide accurate and complete payment, billing and contact information.

You confirm that you are authorized to use the payment method provided for your purchase.

SECTION 5 - SHIPPING AND DELIVERY

We currently ship orders within India only.

Orders are generally processed within 1–2 business days.

Estimated delivery time is generally 5–7 business days after processing, depending on the destination and courier service.

We may use courier and logistics partners including, but not limited to:

• Blue Dart

• DTDC

• Delhivery

• XpressBees

• Ecom Express

• Ekart

• Shadowfax

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, weather, natural events, transportation disruptions, incorrect addresses, holidays or other unforeseen circumstances.

Tracking information may be provided through email and/or SMS. Customers may also be able to check their shipment through our tracking facilities where available.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including text, product descriptions, photographs, images, graphics, logos, designs, videos, audio, page layouts and other content, are owned by or licensed to Riwaaz Fashion and are protected by applicable intellectual property laws.

These Terms allow you to access and use the Services for your personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, transmit, sell, create derivative works from or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

Riwaaz Fashion's name, logo, product names, designs and other brand elements may constitute trademarks or other intellectual property of Riwaaz Fashion.

Shopify's name, logo, products and services are trademarks of Shopify.

All other trademarks and intellectual property appearing on our website belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services as part of our Services.

Such third-party tools may be provided by providers over whom we have limited or no control.

Where applicable, third-party tools are provided subject to the terms and conditions of their respective providers.

Your use of third-party tools is subject to the terms applicable to those tools.

We may introduce new features, services or tools in the future, and such features may also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links or functionality provided by third parties.

We are not responsible for the content, accuracy, security, availability or practices of third-party websites or services.

If you choose to access third-party websites or services, you do so at your own risk.

Any transactions, products or services obtained through third-party websites are subject to the terms and policies of those third parties.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Riwaaz Fashion is powered by Shopify, which enables us to provide our online store and Services.

However, purchases and sales made through our store are transactions directly between you and Riwaaz Fashion.

Shopify is not responsible for the products sold by Riwaaz Fashion or for the fulfilment of orders placed with Riwaaz Fashion.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of our Services as necessary to provide its services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, providing delivery services and supporting our business.

Please review our Privacy Policy for further information about how personal information is collected and used.

SECTION 11 - FEEDBACK

If you submit reviews, comments, suggestions, ideas, feedback, photographs or other content to us, you grant Riwaaz Fashion permission, to the extent permitted by applicable law, to use, reproduce, modify, publish and display that content for purposes including operating, improving and promoting our Services.

You represent that you have the necessary rights to any content you submit.

Your submitted content must not:

• Violate another person's rights

• Contain unlawful, defamatory or abusive material

• Contain malicious software or harmful code

• Infringe intellectual property rights

• Misrepresent your identity

• Contain misleading or fraudulent information

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

We reserve the right to correct such errors, inaccuracies or omissions and to update information or cancel affected orders where appropriate.

If an order is affected by a significant error, we may contact you using the information provided with your order.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services:

• For any unlawful or fraudulent purpose

• To violate applicable laws or regulations

• To infringe our intellectual property rights or the rights of others

• To harass, threaten, abuse or harm others

• To submit false or misleading information

• To impersonate another person or entity

• To introduce viruses, malware or other harmful code

• To interfere with the operation or security of our website

• To collect personal information of other users without authorization

• To use automated systems to access or scrape our website in a manner that violates applicable restrictions

• To circumvent security or access-control measures

• To reproduce, copy, resell or commercially exploit our Services without authorization

We reserve the right to suspend or restrict access to our Services where we reasonably believe that these Terms have been violated.

SECTION 14 - AGENTS

14.1 This section applies if you use, allow, enable or cause the deployment of an automated software agent to access, use or interact with our Services.

14.2 Automated agents must not access, use or interact with our Services where we have expressly requested that they stop doing so.

14.3 We may use technical measures to limit or control how automated agents access, use or interact with our Services.

14.4 Automated agents must not misrepresent their identity, circumvent security measures, bypass CAPTCHAs or otherwise attempt to evade technical measures designed to regulate automated access.

SECTION 15 - TERMINATION

We may restrict, suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm our business, website, customers or service providers.

You remain responsible for any amounts properly due up to the date of termination.

Provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law and other provisions that by their nature should survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, information available through our Services is provided for general informational purposes.

We make reasonable efforts to maintain accurate website information but do not guarantee that all information will always be complete, accurate, current or error-free.

Except where expressly stated otherwise and to the extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that access to our Services will always be uninterrupted, timely, secure or error-free.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Riwaaz Fashion and its applicable service providers, contractors, agents and affiliates will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products, including loss of profits, revenue, data or business opportunities.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable Indian law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your material violation of these Terms, your unlawful use of the Services, or your violation of the rights of another person.

Nothing in this section limits any rights or protections available to consumers under applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our Services, subject to applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in Surat, Gujarat, India.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting an updated version on our website.

It is your responsibility to review this page periodically for changes.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Riwaaz Fashion
Email: riwaazfashiion@gmail.com
Phone/WhatsApp: +91 87990 83870
Business Address:
C-98, Sumeru City Mall,
Yamuna Chowk, Mota Varachha,
Surat, Gujarat – 394101
India

Business Type: Sole Proprietorship
Country: India
State: Gujarat

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM