Refund policy

Return & Refund Policy

Last updated: September 17, 2026

At Riwaaz Fashion, we want you to be happy with your purchase. If you receive an eligible item that you would like to return, you can request a return within 3 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The return request must be made within 3 days of receiving the order.

  • The item must be unused and unworn.

  • The item must be in the same condition in which you received it.

  • Original tags and packaging should be intact.

  • You must provide your order details or proof of purchase.

  • An unboxing video is required for return requests. The video should clearly show the package and the product condition when the package is opened.

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To request a return, contact us within 3 days of receiving your order:

Email: riwaazfashiion@gmail.com
WhatsApp/Phone: +91 87990 83870

Please provide your order number and details of the reason for the return. Where applicable, please also provide the required unboxing video and photographs of the product.

Please do not send any item back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

Return Address

Once your return has been approved, you may be instructed to send the item to:

Riwaaz Fashion
C-98, Sumeru City Mall,
Yamuna Chowk, Mota Varachha,
Surat, Gujarat – 394101
India

Return Shipping Fee

The customer is responsible for the return shipping cost.

A fixed return shipping fee of ₹150 will apply to an approved return.

There is no additional restocking fee.

Damaged, Defective or Wrong Items

Please inspect your order as soon as you receive it.

If you receive:

  • A damaged item

  • A defective item

  • The wrong item

  • An item with another significant issue

please contact us within 3 days of delivery so that we can review the issue and determine the appropriate resolution.

Please provide clear photographs and the required unboxing video when contacting us.

Non-Returnable Items

Certain products are not eligible for return due to their nature.

These may include:

  • Personal care products

  • Products that have been used or worn

  • Products without original tags or packaging

  • Products damaged after delivery due to customer handling

  • Items that do not meet the return eligibility requirements

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer exchanges.

If you want a different product, size, colour, or style, you may return the eligible item according to this policy and place a new order separately.

Order Cancellation

Orders can be cancelled before they are shipped.

To request a cancellation, contact us as soon as possible by:

Email: riwaazfashiion@gmail.com
WhatsApp/Phone: +91 87990 83870

Once an order has been shipped, cancellation may no longer be possible.

Refunds

Once we receive your returned item, we will inspect it and notify you whether the return has been approved.

If your return is approved:

  • For prepaid orders, the refund will be processed to the original payment method.

  • For Cash on Delivery (COD) orders, the refund will be processed to the customer's bank account.

  • Refunds are generally processed within 8–15 business days after the return is approved.

The time taken for the amount to appear in your account may also depend on your bank or payment provider.

Return Approval

Submitting a return request does not automatically guarantee approval.

Returns are subject to verification of the product's condition and compliance with the requirements of this policy.

Items returned without prior approval, outside the applicable return period, or without meeting the return conditions may be rejected.

Contact Us

If you have any questions about returns or refunds, please contact us:

Riwaaz Fashion
Email: riwaazfashiion@gmail.com
Phone/WhatsApp: +91 87990 83870
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM
Return Address: C-98, Sumeru City Mall, Yamuna Chowk, Mota Varachha, Surat, Gujarat – 394101, India