Shipping Policy

Last updated: September 17, 2026

At Riwaaz Fashion, we aim to process and deliver your orders safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges and tracking information.

1. Shipping Locations

We currently ship orders within India only.

We do not currently offer international shipping.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed and payment is confirmed.

For Cash on Delivery (COD) orders, we may contact you by phone call or SMS for order verification. The order will be processed for shipment after the required verification is completed.

Orders may take longer to process during:

• Weekends and public holidays

• Major sales or promotional periods

• Unexpected operational circumstances

• Situations requiring additional order verification

3. Delivery Time

After your order has been shipped, the estimated delivery time is generally 5–7 business days.

Delivery times may vary depending on:

• Your delivery location

• Courier availability

• Weather conditions

• Public holidays

• Transportation delays

• Unforeseen circumstances

• Other factors outside our reasonable control

The estimated delivery period is provided as a guideline and is not a guaranteed delivery date.

4. Shipping Charges

We offer free shipping on orders above ₹500, subject to the applicable terms displayed on our website.

For orders below ₹500, applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

5. Courier Partners

We may use different courier and logistics partners depending on your location, product availability and delivery requirements.

Our courier partners may include:

• Blue Dart

• DTDC

• Delhivery

• XpressBees

• Ecom Express

• Ekart

• Shadowfax

• Other suitable delivery partners

The courier partner selected for your order may vary.

6. Order Tracking

Once your order has been shipped, tracking information may be provided to you through email and/or SMS.

You may also be able to track your order through the tracking facility available on our website.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier partner.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Building or society name

• Street/locality

• City

• State

• PIN code

• Valid phone number

Riwaaz Fashion is not responsible for delivery problems caused by an incorrect, incomplete or inaccurate address provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

8. Delayed or Failed Delivery

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can sometimes occur.

Riwaaz Fashion is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Courier or logistics delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Public holidays

• Strikes or operational disruptions

• Incorrect address or contact information

• Customer unavailability

• Other unforeseen circumstances

If your order appears to be delayed, please contact us and we will assist you in checking the shipment status.

9. Delivery Attempts

Our courier partner may make delivery attempts using the contact details provided with your order.

Please ensure that someone is available to receive the package at the delivery address.

If the courier is unable to deliver the package after the applicable delivery attempts, the shipment may be returned to us.

10. Damaged Packages

If your package appears visibly damaged, opened or tampered with when delivered, please inspect the package carefully.

Where possible, record an unboxing video from the beginning of opening the package.

If the product inside is damaged, defective or incorrect, contact us within 3 days of receiving the order and provide the required photographs and unboxing video.

Such issues will be handled according to our Return & Refund Policy.

11. Order Cancellation

Orders may be cancelled before they are shipped.

To request a cancellation, contact us as soon as possible:

Email: riwaazfashiion@gmail.com
Phone/WhatsApp: +91 87990 83870

Once an order has been shipped, cancellation may no longer be possible.

12. Cash on Delivery (COD)

COD is available for eligible orders and locations.

There is no additional COD charge based on our current policy.

For COD orders, we may require verification through a phone call or SMS before shipping the order.

If the required verification is not completed, we may not ship the order.

13. Contact Us

If you have questions about shipping or your order, please contact us:

Riwaaz Fashion
Email: riwaazfashiion@gmail.com
Phone/WhatsApp: +91 87990 83870
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Business Address:
C-98, Sumeru City Mall,
Yamuna Chowk, Mota Varachha,
Surat, Gujarat – 394101
India